Shipping & Handling

COVID-19 UPDATE

Linen House is sad to inform you that, due to the COVID-19 pandemic, our delivery partner is experiencing some delays in shipping international orders. We have made the tough decision to suspend orders, on this website, until delivery times improve.

In the meantime you are still able to browse our website for inspiration and contact us if you have any questions. Please make yourself at home and stay as long as you like. We’ll update you as soon as international deliveries are, once again, running smoothly.

If you have recently placed an order and are wondering when it will reach your door, please don’t lose any sleep over it. Rest assured that it is on its way to you right now. Send your order details to hello@linenhouse.com.au and our friendly customer care team will provide you with tracking details.

We look forward to helping you keep your bedroom stylish and cosy. Stay safe.

Linen House

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Posted 16 April, 2020




 

We aim to pick and pack all orders to ship from our warehouse within 2 business days (Monday-Friday). Orders placed on weekends or (Victorian) public holidays will be processed the next business day. Please allow an extra few days for us to process your order during peak periods such as Christmas, Sale events and holiday periods.

All orders are usually dispatched within 24 hours of receipt of payment and are conveniently delivered to your home or office.

Orders are dispatched Monday to Friday excluding Australian public holidays. Orders received weekends (Saturday and Sunday) will be dispatched on Monday.

Please allow a 48-hour window during sale periods for orders to be dispatched.

Our carriers offer a door-to-door service, so please ensure that someone is available at the nominated delivery address to sign for your items and receive the delivery.

Couriers will not leave parcels unattended if you have not opted for this option at the time of placing your order. If you are not available to accept your delivery, a delivery slip will be left at the delivery address. It is the customer’s responsibility to contact Speed Post on 1800 222 5777 to arrange redelivery or collection.

 

TRACKING YOUR ORDER

Once we’ve shipped your order, we will update you with your tracking details and instructions via email. For any queries related to tracking, please contact our Linen House Customer Care Team here.



ESTIMATED DELIVERY TIME

Our parcels are delivered via an express service and generally delivered within a 5-10 business day period for metro areas, remote area. Please allow up to 15 days for receipt of parcel.

Please be aware that delivery times will vary due to custom controls that Linen House unfortunately has no control over.

These timeframes are estimates, and our carrier, Australia Post, endeavours to meet these estimates at all times.

MISSED DELIVERY

If a delivery attempt is made, but is ultimately unsuccessful, please contact Speed Post on 1800 222 5777 to arrange redelivery or collection. Failure to do so does not constitute grounds to cancel your order.

 

PICK-UP

Due to occupational health and safety regulations, we are unable to allow our customers to collect their orders from our dispatch centre.

IMPORTANT THINGS TO BE MINDFUL OF WHEN SHOPPING WITH LINEN HOUSE ONLINE

All orders are fulfilled and dispatched from our warehouse facilities in Melbourne, Australia.

Please be aware that customs, duties and sales taxes may be applicable to your order. This is not something that Linen House can control nor prevent and will NOT be held accountable for any fees that may apply. Please see Customs and Regulations for more details.

Please see terms and conditions for more details.