At Linen House, we want your shopping experience to be easy and enjoyable, no matter where you live. Below, you’ll find detailed information about our order processing, domestic shipping within Australia, and international delivery.

General Information
Processing & DispatchOrders are dispatched from our warehouse in Melbourne, Australia, Monday to Friday. We aim to pick and pack all orders within 2 business days. Orders placed on weekends or Victorian public holidays will be processed on the next business day.

During peak sale periods — such as Christmas, promotional events, or holiday seasons — please allow additional time for processing and delivery, as courier networks can experience higher-than-usual demand.

Carriers & Delivery Service
We use Australia Post and selected courier partners to ensure your parcel arrives securely. All services are tracked, and a confirmation email with your tracking number will be sent once your order leaves our warehouse.

Customer Care
For any queries regarding your order or tracking, our Customer Care team is here to help. You can reach us on our toll-free number (Australia) 1300 350 886 or via support@linenhouse.com.

Domestic Delivery
Delivery Coverage & CostsWe deliver Australia-wide. Orders over $150 qualify for free standard delivery (excluding bulky items). Orders under this threshold incur a flat-rate delivery fee of $10.

Bulky item surcharges apply, calculated at checkout based on delivery location.
Linen House Housemates qualify for free standard delivery on orders over $80 (excluding bulky items).

Express Post
Express orders are sent via Express eParcel. Please note: these are not covered under Australia Post’s “next business day” guarantee.

Estimated Delivery Times
Melbourne | 1-3 business days
Adelaide, Sydney | 2-5 business days
Brisbane, Perth | 3-7 business days
Regional/remote areas | up to 10 business days
These timeframes are estimates only. Unforeseen carrier delays, weather events, and peak trading periods can extend delivery beyond these estimates.

Receiving Your Delivery
Our couriers provide a door-to-door service. Please ensure someone is available at your nominated address to sign for delivery.If you cannot be present, you may grant Authority to Leave. However, please note: choosing this option voids your warranty, and Linen House and our carriers cannot be held liable for loss, theft, or damage once the parcel has been delivered.All domestic orders include insurance for goods lost or damaged in transit.

International Delivery
Dispatch & CarriersInternational orders are dispatched Monday to Friday from Melbourne, Australia, usually within 2 business days. All parcels are shipped via Australia Post and transferred to local carriers once they reach your destination country.
Delivery Costs
Shipping fees are calculated at checkout based on your location, starting from $35AUD.Express Post is not available on international orders.

Estimated Delivery Times
Asia Pacific | 6-14 business days
North America | 5-10 business days
Rest of World | 7-16 business days
For areas outside metro locations, please allow additional time. Published delivery times are estimates only and may be extended during peak seasons or due to carrier delays beyond our control.

Excluded Products
Certain oversized or fragile products cannot be shipped internationally, including: Bedheads, dinnerware, vases, large wall hangings, skincare products, and planters.
We are not able to ship electrical items internationally, such as electric blankets and throws. Linen House is not licensed to sell Esprit branded products internationally.

Customs, Duties & Regulations
All international parcels are shipped from Melbourne, Australia. Once your parcel reaches its destination country, it may be subject to customs inspections, import duties, and taxes. These fees are determined by local authorities and are the responsibility of the recipient. Linen House cannot predict or control if or when these fees will be applied. In the event that your parcel is delayed by customs, the local authorities will contact you directly. It is standard practice for international parcels to be inspected, and in most cases, deliveries continue smoothly. Should duties be payable, you will be contacted by customs or your local postal service.

Tracking Your Order
Tracking details will be sent by email once your order is dispatched. International parcels are tracked through Australia Post until they reach your country, after which local carriers may update tracking. If delivery is attempted unsuccessfully, a slip will be left for you to arrange collection or redelivery.