GENERAL

HOW MUCH WILL IT COST TO HAVE MY ORDER DELIVERED?

All orders are delivered for into store for metropolitan areas. Delivery outside the metropolitan area will incur a freight surcharge. Please contact support@linenhouse.com if you have any queries.

Q. IS THERE A MINIMUM ORDER SPEND?

Orders are shipped without a minimum order surcharge if the value of your order reaches $300. Any order under this value will incur a $10 surcharge in order for your order to be shipped.

Q. IS GST INCLUSIVE OR EXCLUSIVE?

All prices on our wholesale portal is inclusive of GST, this includes any surcharges.

Q. HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

Typical delivery times expected are:
Melbourne - Approximately 1-3 business days
Sydney, Adelaide - Approximately 2-5 business days
Brisbane, Perth - Approximately 3-7 business days

All areas outside these metro locations please allow up to 8-10 business days. Please note these time frames are estimates and Direct Freight endeavours to meet these estimates at all times.

Q. WHEN WILL MY ORDER BE DESPATCHED?

Dispatch occur Monday to Friday excluding public holidays.

Q. CAN MY ORDER BE DELIVERED TO A PO BOX?

Unfortunately no. All orders must be delivered to a business address.

Q. DOES SOMEONE NEED TO BE AVAILABLE TO ACCEPT DELIVERY?

Yes, someone needs be available to accept delivery, as Direct Freight requires a signature as proof of receipt.

Q. HOW DO I TRACK THE PROGRESS OF MY DELIVERY?

If your order has not arrived in the as stated delivery time frames please contact us and we will get in touch with our carrier for an update.

Q. WHEN WILL MY BACKORDER(S) BE DESPATCHED?

Backorders will be despatched once a minimum combined value of $200 has been reached.

Q. WHAT CAN I DO IF I FORGET MY LOGINS?

A password isn't required to sign in. Simply enter your email address and you will receive a one-time 6-digit verification code. If you need further assistance with your logins, please contact support@linenhouse.com

Q. ARE LINEN HOUSE PRODUCTS BACKED BY A WARRANTY?

Yes, all Linen House products are backed by a 12 month comprehensive warranty.

Q. WHAT DO I DO IF I HAVE A PROBLEM?

Linen House is committed to the excellence of our products and providing superior customer service. Our customer service team is available to help you with any queries after your purchase. Most issues are resolved within 24 business hours. Contact us at support@linenhouse.com if you require any assistance with your product or order.