Refund policy
Linen House Returns Policy
This page outline's Linen House's Returns Policy for a change of mind. The benefits provided to you under this policy are in addition to other rights and remedies available to you under the Australian Consumer Law.
If you wish to make a return due to a problem with your product or order, please refer to our warranty page.
Make your Linen House purchase with the utmost peace of mind.
All purchases are backed by our 30-day free return period.
For all purchases made in-store, you can return the orders in any of our outlet stores with your acceptable proof of purchase.
For any purchases made through Linen House online, you must return the orders through the process below.
We do not accept items to be exchanged. If you return an item via post to be exchanged, it will be processed according to our returns policy.
To receive a full refund for change of mind, you must ensure that your product is:
- In its original packaging and unopened.
- In a saleable condition.
- Item/s must not be washed or used.
- Item/s must be returned within 30 days of purchase. If there is no receipt of delivery, the date shall be assumed to be 3 days from the date of dispatch.
Please Note:
Delivery charges will not be refunded.
Our Australia Post free returns policy excludes bulky items and international orders.
Wholesale Customers are not eligible for returns.
Purchases made in store are not eligible to be returned online. They must be returned to the store.
Returns for Items Purchased Online within Australia
You can return your items for free via Australia Post Returns.
To initiate a return for online purchases, please ensure your product meets the criteria specified in Linen House's Returns Policy above.
If you are a Member:
- Log in to your account
- Find your order in ‘My Orders’ and select 'Return items'.
- Follow the prompts to submit your Return Request.
- Once your Return Request has been approved, you will receive an email with the steps to generate your free returns label.
- Fill in the information on Australia Post Returns and follow their prompts to package up your return parcel and drop it off.
If you purchased as a Guest:
- Please contact our Customer Service team to request a return. Please email us at support@linenhouse.com with:
Your email address;
Your order number;
The product code, description, and quantity you're returning;
The item condition: unopened, opened, faulty;
Your reason for return: Wrong size, Change of mind, it's damaged, Other
- Our Customer Service team will process your refund request and you will receive an email to confirm it has been processed.
- Once your Return Request has been approved, you will receive an email with the steps to generate your free returns label.
- Fill in the information on Australia Post Returns and follow their prompts to package up your return parcel and drop it off.
Once the return is received on our side and approved, you will receive a confirmation email with your refund to your original payment method in 7-10 business days.
Returns for Items Purchased In Store
Any items you wish to return, if you change your mind can only be done so if:
- Items must be returned with all packaging materials.
- Items must be in saleable condition.
- Items must not be used or washed.
- The receipt or proof of purchase must be presented.
- The return must be made within 30 days of purchase.
You can return your items purchased in store to any of our store locations.
We are not able to accept returns online for items purchased in store.
We are not able to offer credit notes or vouchers for our outlet stores at this time.
www.linenhouse.com or any other retailer.
Returns for Items Purchased Online outside of Australia
To initiate a return for online purchases, please ensure your product meets the criteria specified in Linen House's Returns Policy above.
The 30-Day Money Back Guarantee will commence from the date you receive your product. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.
Delivery charges will not be refunded.
Please Note: Our free returns via Australia post is not available on international orders. Postage will be incurred at your own expense.
If you are a Member:
- Log in to your account
- Find your order in ‘My Orders’ and select 'Return items'.
- Follow the prompts to submit your Return Request.
- Once your Return Request has been approved, you will receive an email confirming.
- Package your item for return, ensuring you cover up any existing labels and barcodes. Please ensure your order packing slip with your Order number is included in your return parcel.
- Return the item to us via the postal service of your choice. Postage will be incurred at your own expense.
Address your return to:
Online Returns
Linen House PTY LTD
60 Corporate Drive
Heatherton, VIC, 3202
Order Number: ________
If you purchased as a Guest:
- Please contact our Customer Service team to organise a Return Merchandising Authorization number. Please email us at support@linenhouse.com with:
Your email address;
Your order number;
The product code, description, and quantity you're returning;
The item condition: unopened, opened, faulty;
Your reason for return: Wrong size, Change of mind, it's damaged, Other
- Our Customer Service team will process your refund request and you will receive an email to confirm it has been approved.
- Once your Return Request has been approved package your item for return, ensuring you cover up any existing labels and barcodes. Please ensure your order packing slip with your RMA number is included in your return parcel.
- Return the item to us via the postal service of your choice. Postage will be incurred at your own expense.
Address your return to:
Online Returns
Linen House PTY LTD
60 Corporate Drive
Heatherton, VIC, 3202
Order Number: ________
Once the return is received on our side and approved, you will receive a confirmation email with your refund to your original payment method in 7-10 business days.
Please Note: Our free returns via Australia Post Returns is not available on international orders.
Returning Bulky Items
Bulky items require special handling for returns.
We will honour a change of mind in line with our terms and conditions for online returns, however, postage will be incurred at your expense and the goods must remain in their original condition to obtain a refund.
Delivery charges will not be refunded.
For online purchases:
- Please contact our Customer Service team to request a return. Please email us at support@linenhouse.com with:
Your email address;
Your order number;
The product code, description, and quantity you're returning;
The item condition: unopened, opened, faulty;
Your reason for return: Wrong size, Change of mind, it's damaged, Other
- Our Customer Service team will process your refund request and you will receive an email to confirm it has been approved.
- Once your Return Request has been approved package your item for return, ensuring you cover up any existing labels and barcodes. Please ensure your order packing slip with your RMA number is included in your return parcel.
- Return the item to us via the postal service of your choice. Postage will be incurred at your own expense.
Address your return to:
Online Returns
Linen House PTY LTD
60 Corporate Drive
Heatherton, VIC, 3202
Order Number: ________
For in store purchases:
Any items you wish to return, if you change your mind can only be done so if:
- Items must be returned with all packaging materials.
- Items must be in saleable condition.
- Items must not be used or washed.
- The receipt or proof of purchase must be presented.
- The return must be made within 30 days of purchase.
Please speak to one of our Stores to organise your return.
Please Note: Our free returns via Australia Post Returns is not available for bulky items.
Exchanges Are Not Accepted
We do not accept items to be exchanged. If you return an item via post to be exchanged, it will be processed according to our returns policy. Please read our terms and conditions about our online returns policy.
To be eligible for a refund, you must return your unopened order in its original packaging within the 30-Day Money Back Guarantee period. Doing so is free via Australia Post Returns.