Returns

LINEN HOUSE RETURNS POLICY

Make your Linen House purchase with the utmost peace of mind.

All purchases from linenhouse.com are backed by our 14 Day Money Back Guarantee.

To receive a full refund for change of mind, you must ensure that your product is:

  • In its original packaging and unopened
  • In a saleable condition
  • Item/s must not be washed or used

If your ordered product proves to be faulty, please contact us at support@linenhouse.com.au




3 EASY STEPS TO RETURNING ITEMS

1. Visit http://parcelpoint.com.au/linenhouse/return, follow the process to book your return then print off your shipping label.

2. Package your return and attach the shipping label to your parcel.

3. Visit your nearest ParcelPoint outlet and drop off your parcel.


All online returns must be addressed to Linen House Head Office.

Please address your return to:

Online Returns Linen House PTY LTD

PO Box 2000, Moorabbin, Victoria, 3189

Order Number: ________ // Invoice Number: ________


You are welcome to return your item via Australia Post at your own expense.




WHAT IS PARCELPOINT?

ParcelPoint is a trackable returns service with over 800 locations across Australia.

You'll find ParcelPoint in most convenience stores, pharmacies and newsagencies, all of which are open 7 days a week and until late for your convenience.




ONLINE RETURNS POLICY | TERMS AND CONDITIONS

To be eligible for a refund, you must return your unopened order in its original packaging within the 14 Day Money Back Guarantee period.

In the case that the item has been opened but is still in its original condition, you will be issued a store credit to the value of that item in lieu of a refund.

The 14 Day Money Back Guarantee will commence from the date you receive your product. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.

Delivery charges will not be refunded.




INSTORE RETURNS POLICY | TERMS AND CONDITIONS

Linen House is willing to offer a refund or replacement for change of mind with the following conditions;

1. Item/s must be returned with all packaging materials.
2. Item/s must be in saleable condition.
3. Item/s must not be used or washed.
4. The receipt or proof of purchase must be presented.
5. The action must take place within 30 days of the dated receipt or proof of purchase.


We are not able to offer credit notes or vouchers for our outlet stores at this time.
We cannot accept any returns in store from customers who have purchased through www.linenhouse.com or any other retailer.



WHAT IF MY ITEM IS FAULTY?

Linen House is committed to honouring its obligations at law and providing you with an appropriate remedy.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any issues whatsoever, please get in contact with us at support@linenhouse.com.